Archive for January 6th, 2008
The seven deadly sins of site search according to Vivisimo
A Vivisimo white paper, available at searchdoneright.com lists the seven deadly sins of site search. It’s a basic, but useful introduction:
- Omission - Make sure you offer search - some users prefer it and it’s an escape route when navigation fails.
- Apathy - Make sure you check how search is functioning - relevancy, scent of information from titles an descriptions.
- Complexity - Keep search interface simple - don’t offer >1 search box on a page.
- Omnipotence - Beware the conceit that your engine will understand the user’s intent and respond with an ‘answer’ to a ‘question’.
- Egoism - Don’t ask too much of a visitor - make it user-friendly.
- Brand confusion - Ensure the search results has your brand and your URL.
- Multiple personality - Ensure search pages have a consistent branding and look and feel to the rest of the site.
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